Noida Authority Sets Up Mechanism to Redress Homebuyers’ Grievances


In a move that might go a long way in addressing homebuyers' grievances in the Noida-Greater Noida region, the authorities of Noida and Greater Noida have started a grievance redressal mechanism. Starting this week the authorities have begun holding buyer-builder meetings to find solutions to the various issues such as delay in delivery of housing projects, poor construction quality, unnecessary charges, violation of building plans and building illegal structures within the premises of the housing projects without the consent of the homebuyers which is a must.

"We have been flooded with complaints from thousands of homebuyers. We have prepared a schedule as per which we will call the builder and the homebuyers of a particular project. Our endeavour is to find speedy and concrete solutions to most of these problems. We plan to do this in a time-bound manner. The aim behind holding such meetings is to together resolve all kinds of issues and revive a project so that homebuyers can get flats and problems regarding amenities are also solved," Deepak Agarwal, chief executive officer, Noida and Greater Noida authority said.

The Noida authority has already started holding such meetings from April 10. The Greater Noida Authority began the exercise on Thursday.

There are at least 90 housing projects each in Noida and Greater Noida which are delayed, affecting thousands of homebuyers who invested, many their life's savings in them. Builders have been unable to deliver projects and this has left thousands of homebuyers in the lurch. Builders have cited several reasons including Court orders and a slowdown in the economy for the delays. In the absence of a law or a regulatory authority to regulate the real estate sector that impacts the lives of lakhs of people, consumers have been left at the mercy of the builders.

“We have asked all builders to be present. We will set deadlines to solve a problem depending on its nature. In the meeting, we will direct every builder to submit a detailed plan on how they will resolve an issue,” Agarwal said.

As per the schedule drawn up by the Authorities, issues of Amrapali Dream Valley project in Tech Zone 4 will be taken up on April 18 followed by meeting for Amrapali Dream Valley in the same sector on April 19. Issues regarding Amrapali Centurion Park in Tech Zone 4 will also be taken up the same day.

At its meeting held on Thursday, the Noida authority has issued a notice to the Amrapali group, asking the developer to demolish illegal commercial structures in the Zodiac residential complex within seven days or face legal consequences.

“We inspected the site and found that the construction is in violation of the sanctioned map. Therefore, we have issued notice to the builder. If they do not demolish it in next seven days or submit a satisfactory reply, we will take strict legal action against the violation,” a senior Noida Authority official who was part of the inspection said.

The authority’s action comes after residents complained that the Amrapali group had built shops on the location where the builder had promised them a park.

Zodiac project was launched in 2007 with a promise to deliver by 2011. But even after five years the project is far from complete.

“I have paid the total cost of the flat years ago but am still living in an unsafe building because it has not got clearance from the fire department and not got other necessary approvals,” Danish Khan, a buyer said.

There are 22 towers in Zodiac. Out of these 22, four are completely unfinished and 18 are not fully finished and need some work. Around 1,400 homebuyers are living in their flats and 800 are yet to move in.

Amrapalli Group Officials were not available for comments. 

The Haryana administration has already set up a similar mechanism to address homebuyer issues in the Gurgaon region. The Allottees Grievance  Redressal Forum meets every month and is chaired by the Chief Administrator and District Town Planner, Gurugram. The Forum has so far taken up around 209 complaints against 37 developers including Unitech, BPTP, Emaar MGF, DLF and Adel Landmarks. 

 Meanwhile, the Yamuna Expressway Industrial Development Authority has cancelled five housing projects of Jaypee Infratech in Sports City East since the developer allegedly sold the projects without getting building plans approved.

This would impact at least 300 homebuyers, authority officials said adding that the authority has asked Jaypee Infratech to submit a detailed list of the number of homebuyers for these five projects. 

“We have cancelled five projects because Jaypee Infratech sold flats without getting the building layout map approved. The project was sold in 2013-14. They submitted the building plan in 2015 when we probed the matter. Some objections were raised by the authority and Jaypee Infratech was asked to rectify and respond with a revised building plan but they never did," Arun Vir Singh, CEO of the Yamuna Expressway Industrial Development Authority said. 

The Uttar Pradesh government had allotted housing land for free to Jaypee group in exchange for developing the Yamuna Expressway.

Singh said that Jaypee Infratech is yet to start construction for any of these five projects. 

Jaypee Infratech, which constructed the 165-km expressway connecting Greater Noida with Agra, had proposed five housing projects in 2013-14 in sector 22B on land measuring 70 acre.

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